I have been receiving years of reliable service with consistently timely deliveries. However, I encountered an issue with my most recent order that went missing in the mail, just as I was about to go on vacation. I decided to send an email to inquire about the situation and to my pleasant surprise, Andrew swiftly took action and reshipped my order. He even made sure it would arrive before my flight the following day. The customer service provided was exceptional and it further reinforces my recommendation of this company to other contact lens wearers.