I've been purchasing my contact lenses from this website for several years now, and I've never encountered any issues. This month, though, I made a mistake and ordered the wrong prescription. After realizing my error, I reached out to their chat support to inquire about returning the lenses and getting the correct prescription. The advisor promptly checked and informed me that my order was already in production. However, she was able to cancel it and place a new order with the correct prescription.
I was then informed that the prescription I needed was out of stock, but they would still send me a different type of lens with the correct prescription at no additional cost to me, even though it was nearly twice the price. I was truly impressed with this level of service and intend to continue buying from this website. Plus, their delivery is always speedy, and I appreciate receiving email updates at every stage of the process.