I was disappointed to find that my usual lenses were not in stock when I called to make a purchase. However, the telephone sales person provided excellent customer service by offering me a 20% discount on the next available lenses, despite them being more expensive.

Outstanding, incredible service as usual.

Punctual in every instance. Delivery speed is impeccable. Highly recommend! A 5-star experience!

Outstanding customer service! I encountered a nightmare situation with the Royal Mail strikes. I placed an order for contact lenses in early December, and they were promptly dispatched. I was even able to track the packaging process at the warehouse. However, after three weeks, I still hadn't received the contact lenses. I spent over an hour on the phone with Royal Mail, who confirmed that my parcel was lost and nobody had been notified due to the high volume of calls and the strikes. In desperation, I reached out to VisionArmy and informed them about the lost parcel, emphasizing my urgent need for the lenses as I was going on a trip. I used the customer service chat on their website, and their responses were always fast and incredibly helpful. They immediately dispatched my contact lenses that same day around 4pm, using a different courier (DPD), and they arrived at my doorstep the very next day. I am immensely grateful for their exceptional customer service.

I always receive top-notch customer service from this company! They consistently go the extra mile to ensure that your contact lenses are delivered on time. Their products are fantastic, prices are unbeatable, and the team is absolutely delightful 😊

I consistently choose to purchase my lenses from this place. The service they provide is fantastic, and I can usually expect to receive my order the very next day.

Once again, I want to express my gratitude. I received my lens the day after placing the order, and I am absolutely thrilled. Your consistent promptness and exceptional service never fail to impress me. Thank you sincerely.

I absolutely love how user-friendly the website is! Even for someone like me who isn't very tech-savvy, it's a breeze to find the perfect lenses at the best price. The communication was fantastic, and the delivery was incredibly fast.

The delivery was prompt and the ordering process was seamless.

I've been a loyal customer of this company for several years now and I must say, they have never let me down. The delivery time is incredibly fast, just as they promise. What sets them apart is their exceptional customer service. On a few occasions, they even upgraded my contact lenses to more expensive ones when the ones I initially ordered were out of stock, and they didn't charge me any extra for it. Needless to say, I am extremely satisfied with their service.